Customer Care Officer

Ansh Placement and Educational Services

Resolves all customer queries, complaints, ticketing problems, travelling issues.

Escalate queries to superiors in case a customer wants a better resolution.

Provides guidance to customer on usage of Metro facilities and allied services to include various fare products.

Assists all commuters in case of any problems/difficulty/emergency when arising within the Metro Station premises.

Handles the finance in the stations through ticket sales, recharging.

Handling accounts for cash collection.

Providing a customer focused interface with the travelling public at respective stations.

Providing a visual uniformed presence on station premises to re-assure customers.

Performing designated tasks during emergencies and special events that may involve assisting in the implementation of safety & security procedures.

Experience : 0 - 6 Years

No. of Openings : 100

Education : Any Bachelor Degree

Role : Customer Care Officer

Industry Type : Call Centre / BPO / KPO / ITES / LPO

Gender : [ Male / Female ]

Job Country : India