Customer Care Executive

Shriram Life Insurance Company

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents. Follow communication procedures, guidelines and policies. Take the extra mile to engage customers.

Customer care executives analyze customer purchasing habits, returns, and complaints to make adjustments to their customer care strategy as necessary. They also analyze the communication cycle between their staff and customers using client relationship management software.

Essentially, the 3 important qualities of customer service center around three ps: professionalism, patience, and a people-first attitude. Although customer service varies from customer to customer, as long as you're following these guidelines, you're on the right track.

Experience : 0 - 1 Years

No. of Openings : 10

Education : Any Bachelor Degree

Role : Customer Care Executive

Industry Type : Insurance / Claims

Gender : [ Male / Female ]

Job Country : India