Female - Hiring For Insurance Customer Care Executive

Gajraj Kia

Product Presentation:

Explain insurance products: Provide detailed information about insurance plans, coverage, premiums, benefits, exclusions, etc.

Suggest suitable plans: Based on the customer’s requirements, recommend the right insurance plan that meets their needs.

3. Sales and Conversion:

Close sales: Persuade and convert prospects into customers, ensuring they understand the terms and conditions before purchase.

Provide quotes: Offer premium quotations and any promotional offers.

4. Follow-ups and Reminders:

Follow-up calls: Call customers who have shown interest but haven’t yet purchased a policy. Regularly follow up to convert the lead into a sale.

Policy reminders: Remind customers about policy renewals, premium dues, or any changes in their policy.

5. Handling Objections:

Overcome resistance: Address customer concerns, doubts, or objections related to premiums, coverage, or any other aspects.

Negotiation: In some cases, negotiate premiums, payment terms, or other policy features.

6. Customer Service:

Answer queries: Address any questions or doubts regarding existing policies.

Provide support: Assist with claims or provide additional details about the policy.

7. Data Maintenance & Reporting:

Maintain accurate records: Keep customer data and interaction history up-to-date in the CRM system.

Provide sales reports: Report daily or weekly sales figures, leads generated, and other performance metrics to the manager or team leader.

8. Compliance and Ethics:

Adhere to regulations: Ensure all sales activities comply with insurance industry regulations and ethical guidelines.

Disclosure: Provide clear and transparent information about the policy terms and conditions to avoid future disputes.

FOR MORE DETAILS FEEL FREE TO CONTACT ON THE HR DEPARTMENT.

(11AM TO 5PM)

• Experience

  1 - 3 Years

• No. of Openings

  10

• Education

  Higher Secondary

• Role

  Customer Care Executive

• Industry Type

  Automobile / Auto Ancillaries

• Gender

  Female

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  Saltlake Sector V