CSR Executive

WestshoreBPO

Job brief:

We are looking for reliable Debt collectors to contact debtors and claim outstanding debts towards their creditors. You will be responsible for recovering the money owed in as little time as possible.

This position can be stressful and difficult. A debt collector will have to be polite and sensitive towards people while also remaining committed to their purpose and persistent. Excellent communication skills and a sense of urgency are extremely useful to succeed in this task.

Responsibilities

Keep track of assigned accounts to identify outstanding debts

Plan course of action to recover outstanding payments

Locate and contact debtors to inquire of their payment status

Negotiate payoff deadlines or payment plans

Handle questions or complaints

Investigate and resolve discrepancies

Create trust relationships with debtors when possible to avoid future issues

Update account status and database regularly

Alert superiors of debtors unwilling or unable to pay when necessary

Comply with requirements when legal action is unavoidable

Requirements

Experience in working with targets and tight deadlines

Knowledge of relevant legal requirements

Working knowledge of MS Office and databases

Excellent communication and people skills

Apt in negotiating and persuading

Ability to be polite and compassionate without lacking confidence

High school diploma is preferred

Experience : 1 - 3 Years

No. of Openings : 10

Education : Higher Secondary, Diploma, Any Bachelor Degree

Role : CSR Executive

Industry Type : Engineering / Cement / Metals

Gender : [ Male / Female ]

Job Country : India