Chat Support Staff

KInfo IT Solutions

Job Summary

We are looking for candidates who have impeccable communication skills for the job of Chat Support.

Responsibilities and Duties

Interact with users through a series of actions and answer all queries and note customer information

Maintain and update records for daily queries and escalation.

Attract potential customers by answering any product and service related questions & suggesting the right information about our products and services based on customer information.

Must be willing to work in night shift.

Required Experience, Skills and Qualifications

Educational Qualifications: Graduate in Engineering, or IT or Computers (BSc)

Skills

Effective written and spoken English communication skills.

Ability to recognize the sensitive nature of issues and maintain confidentiality.

Should be swift in typing speed and grammatically conscious with formal mannerisms in written formats of communication.

Outstanding customer interaction skills and ability to handle any customer situation.

Good knowledge of computers and the Internet & ability to develop new skills.

Must be Articulate and Spontaneous in Active conversations to handle tough situations.

Interview Timing : 7 PM to 10 PM

Address : KInfo IT Solutions, Third Floor, IT Tower, Phase 8-B, Mohali

Job Type: Full-time

Salary: 12, - 16, per month

Schedule:

Night shift

Experience : 0 - 1 Years

No. of Openings : 1

Education : Higher Secondary, Diploma, Any Bachelor Degree

Role : Support Executive

Industry Type : Call Centre / BPO / KPO / ITES / LPO

Gender : [ Male / Female ]

Job Country : India