Openings For Chat Support Executive || Freshers & Experienced

key responsibilities include troubleshooting problems, answering questions about products or services, documenting interactions, and escalating complex issues to the appropriate departments.

core responsibilities

respond to customer questions and issues in a timely and accurate manner through live chat.

provide clear, concise, and friendly support to resolve problems efficiently.

identify customer needs and guide them through processes or features.

troubleshoot and resolve complaints effectively.

maintain up-to-date knowledge of company products and services.

escalate complex issues to the appropriate teams for swift resolution.

maintain detailed and accurate records of customer interactions and resolutions.

essential skills

communication skills: the ability to communicate clearly and effectively through text.

typing and data entry: proficiency in typing quickly and accurately.

problem-solving: the ability to identify issues and find efficient solutions.

multitasking: the capacity to manage multiple customer chats simultaneously.

software literacy: comfort with using various chat and customer support software.

empathy: the ability to understand and respond to customer needs with compassion.

diligence: the focus and attention to detail needed to handle each case thoroughly.

• Experience

  0 - 2 Years

• No. of Openings

  6

• Education

  12th Pass, I.T.I., B.A, B.Arch, B.C.A, B.B.A, B.Com, Bachelor of Hotel Management, B.E, B.Tech

• Role

  Chat Support Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  Hauz Khas, Delhi