Call Centre Executive

KneeXpert

0 - 2 Years
10 Openings
1.0 - 2.0 Lac/Yr
Face-to-Face interview
Indore - South Tukoganj, Indore

Key Skills

Call Centre Executive Customer Care Executive BPO Telecaller

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Job Description

Roles & Responsibilities:

• Shall be responsible for handling inbound & outbound calls, briefing about product, queries and their resolution, and overall customer satisfaction.

• Efficient training of team

• Routine progress reporting to management

Capable of taking input of issues and their redressal thereof.

• Maintaining records of transactions and interactions

• Assuring appropriate and timely follow-ups wherever required

• Grievance handling and redressal

• Capable of giving and taking the desired output from the team

• To Coordinate with different departments to resolved queries to respective departments for accurate redressal.

Skills Required:

• Active listening

• Excellent communication and presentation skills

• Ability to multi-task, prioritize, and manage time effectively

• Regional Language ((Preferred)

Education

• UG: Graduation Required

• PG: Post Graduation Preferred

• Doctorate: Not Required

Interested candidates can mail their CV's at or WhatsApp on