Application Support Engineer

AVP HR Solutions

role: application support engineer (l1 support)

experience- 1 to 3 years

job location: navi mumbai

notice period- 0-30 days

model- wfo

mandatory- only bfsi domain candidates

mandatory qualification: (be/ btech- computers/ bca/ mca/ bsc-it) only computers and technology graduates will be considered.

ctc upto 6 lpa

candidate should have:

Ø hands on experience of apm (application performance monitoring)

Ø experience on apm monitoring tools like dynatrace, appdynamics, grafana, uim

Ø experience on ticketing tool like service now, jira, itsm

Ø good knowledge of sql and linux and basic understanding of java

Ø basic understanding of incident management process and lifecycle

Ø basic understanding of sla/kpis

Ø basic knowledge of microsoft excel and power point

Ø good decision making, analytical and time management skills.

Ø multitasking abilities

Ø ability to work from office.

Ø ability to commute to office on self-basis.

Ø excellent communication skills

Ø flexibility to work in 24/7 shifts.

roles & responsibility

Ø responsible to check the success ratio of major application using apm tools.

Ø checking various dashboards from apm tools and updating stakeholders for any impact.

Ø posting telemetry in specified time intervals on various channels and groups.

Ø providing rca for incidents and preparing chronology.

Ø managing incident with sla and updating as per priority and severity.

Ø supporting application team in drill activity and change management activities.

Ø supporting application team with sr and extracting result from database as required.

Ø preparing report of daily bau.

Ø supporting in configuration of new application and dashboard in apm.

Ø doing patch activity of applications.

Ø creating report of p1 & p2 incident.

Ø coordinating with various team to get sr report and data.

Ø keeping track of downtime and proactive monitoring of applications.

• Experience

  1 - 3 Years

• No. of Openings

  10

• Education

  B.C.A, B.E, B.Sc

• Role

  Application Support Engineer

• Industry Type

  IT-Hardware & Networking / IT-Software / Software Services

• Gender

  Male

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office