Airport Customer Service Associate

Educataro Futurevision Pvt. Ltd

Airport customer service agents (CSAs) have a variety of responsibilities, including:

Passenger assistance: Helping passengers with check-in, reservations, rebookings, and baggage. This may include helping with self-serve or assisted check-in procedures.

Flight information: Answering passenger questions about flight departures and arrivals.

Boarding passes: Verifying travel documents and providing boarding passes.

Luggage: Weighing baggage and collecting any excess weight charges.

Special assistance: Taking care of children traveling alone, VIPs, and people who need special assistance.

Safety and security: Following strict safety and security measures.

Computer records: Updating computerized records and using equipment like scanners.

Escorting: Escorting passengers to the boarding gate and pushing wheelchairs when needed.

Calmness: Being calm and patient with people who are annoyed or upset.

Directions: Offering directions to arriving and transiting customers.

Lost luggage: Tracking lost or delayed luggage.

CSAs may work for an airline or for a ground services agent on behalf of an airline. They may work shifts that are subject to change throughout the year, including at short notice.

To become an airport CSA, you may need to pursue formal education credentials, such as a secondary school certificate. A bachelor's degree or diploma in a relevant field, such as business administration, customer service, or customer relations, may also be helpful.

• Experience

  0 - 1 Years

• No. of Openings

  150

• Education

  Higher Secondary, Secondary School

• Role

  Airport Customer Service Associate

• Industry Type

  Aviation / Airline / Aerospace

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office