key responsibilities:
1. handling ticket bookings: air ticketing staff are responsible for assisting customers in booking flight tickets, ensuring accuracy and efficiency in the process.
2. providing customer service: they must provide excellent customer service by addressing inquiries, resolving issues, and assisting passengers with any travel-related needs.
3. managing schedules: air ticketing staff need to manage flight schedules, check availability, and make reservations according to customer preferences.
4. handling payments: they should process payments for ticket bookings, issue receipts, and ensure all transactions are completed accurately.
5. collaborating with airlines: air ticketing staff work closely with airlines to coordinate bookings, resolve booking discrepancies, and provide updated information to passengers.
required skills and expectations:
1. strong communication skills: air ticketing staff should have excellent communication skills to interact with customers, airlines, and colleagues effectively.
2. attention to detail: it is crucial for them to have a keen eye for detail to accurately process bookings, payments, and other travel-related information.
3. problem-solving abilities: they should be able to quickly and efficiently resolve customer issues and address any challenges that may arise during the booking process.
4. basic computer skills: proficiency in using computer systems and airline booking software is essential for this role.
5. customer-oriented approach: air ticketing staff must have a customer-centric mindset, prioritizing customer satisfaction and providing a seamless booking experience.
Experience
Fresher
No. of Openings
30
Education
12th Pass, 10th Pass, Any Bachelor Degree, Any Master Degree
Role
Air Ticketing Staff
Industry Type
Aviation / Airline / Aerospace
Gender
[ Male / Female ]
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office
Face interview location
Kolkata