key responsibilities:
1. assist customers in booking and managing airline tickets: as an air ticketing staff, your primary responsibility will be to help customers book their flights, select seats, process payments, and handle any changes or cancellations to their bookings.
2. provide information on flight schedules and availability: you will need to have a good understanding of airline schedules, routes, and availability to help customers make informed decisions about their travel plans.
3. handle customer inquiries and complaints: you will be the point of contact for customers regarding any issues or concerns they may have with their airline tickets, providing excellent customer service and resolving any issues in a timely and professional manner.
4. work closely with airline representatives: you will need to communicate effectively with airline representatives to ensure smooth and efficient ticketing processes for customers.
5. maintain accurate records and documentation: it is essential to maintain detailed records of all ticketing transactions, customer interactions, and any other relevant information to ensure smooth operations and compliance with airline regulations.
required skills and expectations:
- excellent communication skills
- strong customer service orientation
- attention to detail and accuracy in ticketing processes
- ability to work in a fast-paced environment
- familiarity with airline ticketing systems
- flexible schedule to accommodate varying shifts and work hours
- proficiency in computer applications for ticketing and booking purposes.
Experience
0 - 1 Years
No. of Openings
30
Education
12th Pass, 10th Pass, Any Bachelor Degree, Any Master Degree
Role
Air Ticketing Staff
Industry Type
Aviation / Airline / Aerospace
Gender
[ Male / Female ]
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office
Face interview location
Kolkata