Virtual Account Manager

CBSL

Job Description:

Ability to manage restaurant partners remotely over calls and emails and being able to generate consistently improving business throughout partners journey with Swiggy

Job is intensive on resolution of queries/issues in a the fastest possible TAT

Be the point of contact for all partner queries and exhibit superior relationship management skills resulting in mutual growth of partner as well as Swiggy

Guiding the partner towards proactive participation in various sales promotion schemes as well as visibility enhancing initiatives such as listing ads

Coordinate with Marketing, Partner Support team, Operations Team, City teams, Central teams to provide the best support to partners

Effectiveness shall be measured on quantitate metrics such as no of calls handled, resolution TAT, business growth of accounts

Being the face of Swiggy in the market and standing up for the values we believe in

Desired Candidate:

Graduate/Post Graduate with 0-1 year of experience in Inside Sales / Account management.

Good working knowledge and experience preferred in e-commerce companies

Confident, pleasing and a go-getter

Effective communication skills

Attitude & Aptitude for relationship management

Should be a team player

Should have mental bandwidth to multitask on multiple queries from a large no of accounts

Should posses good analytical and excel skills

Ability to interact and influence internal stakeholders at different levels spanning across various functions and geographies over calls and emails

Have a penchant to resolve queries/issues and strive towards faster resolution TAT

Should be available to address partner related issues beyond stipulated working hours

Address # 2nd Floor | Krimson Square |31/9 Roopena Agrahara Near Silk Board Flyover Bengaluru

REGARDS

Snigdha-HR CBSL

Experience : 1 - 5 Years

No. of Openings : 50

Education : Higher Secondary

Role : Account Manager

Industry Type : Call Centre / BPO / KPO / ITES / LPO

Gender : [ Male / Female ]

Job Country : India