commercial awareness: able to understand the key business issues that affect revenue and growth of an enterprise and takes appropriate action to maximise success. • client service: exceeding client expectations by displaying a commitment to identify and provide solutions of the highest possible standards aimed at addressing client needs. • independence: actions based on their convictions rather than on a desire to please others. prepare to challenge others and has the courage to stand up for what they believe to be right. • lead people: motivates, enables and inspires others to succeed, unleash potential. has a clear vision of what is required and acts as a positive role model. • openness to change: proactively supports the change and effectively adapts others approach to suit changing circumstances or requirements. • organisational collaboration: capacity to perceive the impact and implications of decisions and activities on other parts of the organization. actions taken are focused on the organisation. working with others towards a common purpose. • people development: developing the skills and competencies of subordinates through training and development activities related to current and future jobs. • strategic perspective: takes account of a wide range of longer-term issues, opportunities and contingencies. identifies the means of implementing plans in line with the vision and direction.