Virtual Account Manager

  • icon job experience 1 - 4 Years
  • icon job opening 10 Openings
  • icon salary Not Disclosed
  • Face-to-Face interview Face-to-Face interview
  • icon job location Bangalore
Key Skills

Virtual Account Manager Business Development Executive

Job Description

Job Description:

• Ability to manage restaurant partners remotely over calls and emails and being able to generate consistently improving business throughout partner’s journey with Swiggy

• Job is intensive on resolution of queries/issues in a the fastest possible TAT

• Be the point of contact for all partner queries and exhibit superior relationship management skills resulting in mutual growth of partner as well as Swiggy

• Guiding the partner towards proactive participation in various sales promotion schemes as well as visibility enhancing initiatives such as listing ads

• Coordinate with Marketing, Partner Support team, Operations Team, City teams, Central teams to provide the best support to partners

• Effectiveness shall be measured on quantitate metrics such as no of calls handled, resolution TAT, business growth of accounts

• Being the face of Swiggy in the market and standing up for the values we believe in

Desired Candidate:

• Graduate/Post Graduate with 0-1 year of experience in Inside Sales / Account management.

• Good working knowledge and experience preferred in e-commerce companies

• Confident, pleasing and a go-getter

• Effective communication skills

• Attitude & Aptitude for relationship management

• Should be a team player

• Should have mental bandwidth to multitask on multiple queries from a large no of accounts

• Should posses good analytical and excel skills

• Ability to interact and influence internal stakeholders at different levels spanning across various functions and geographies over calls and emails

• Have a penchant to resolve queries/issues and strive towards faster resolution TAT

• Should be available to address partner related issues beyond stipulated working hours
  • Experience

    1 - 4 Years

  • No. of Openings

    10

  • Education

    Any Bachelor Degree

  • Role

    Virtual Account Manager

  • Industry Type

    Call Centre / BPO / KPO / ITES / LPO

  • Gender

    [ Male / Female ]

  • Job Country

    India

  • Type of Job

    Full Time

  • Work Location Type

    Work from Office

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