Initial contact with the customer where you determine the customer and vehicle data.
Performing basic vehicle checks/on-board diagnosis and documenting results of preliminary diagnosis.
Documenting the customers concerns/requirements and offer recommendations for additional jobs with reference to the service history and vehicle condition.
Presenting the current service offers to the customer, offering additional services as well as services that are free-of-charge or subject to a fee (. vehicle care, pick-up and drop-off service, washing the vehicle) and indicating the necessity and benefits thereof.
Precise communication on time and cost estimate for further approval from customers.
Information on available contact channels (. voice calls, video calls, SMS, email) and share the contact details for further communication
Experience : 1 - 4 Years
No. of Openings : 6
Education : Diploma
Role : Vehicle Service Engineer
Industry Type : Automobile / Auto Ancillaries
Gender : Male
Job Country : India