Technical Support Executive

whitehatjr

Job Summary- Recruit & train teachers at scale in delivering an excellent online classroom experience.

Responsibilities and Duties

Excellent oral communication skills in English with a passion to resolve customer queries

successfully and quickly

Understanding Operating Systems like Windows 7,8,10 and MacOS.

Troubleshooting Network and Internet Issues for Clients.

Fixing Software and Drivers on Client Systems.

Understanding of Settings and Control Panel Options.

Fixing Issues in Device Manager and External Devices.

Understanding Latest Privacy Settings and Access Control in Devices

Setting Up System using Remote Desktop Connections like AnyDesk, TeamViewer, etc

Adept at technology to troubleshoot and ensure smooth online class experience.

Active listening skills, patience and detail obsession to maintain call logs.

Experience : 1 - 3 Years

No. of Openings : 60

Education : B.Sc, B.Tech/B.E

Role : Technical Support Executive

Industry Type : IT-Hardware & Networking / IT-Software / Software Services

Gender : [ Male / Female ]

Job Country : India