Technical Support Executive

whitehatjr

1 - 3 Years
60 Openings
Not Disclosed
Face-to-Face interview
Mumbai

Key Skills

Technical Support Executive Helpdesk Email Support Chat Support

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Job Description

job summary- recruit & train teachers at scale in delivering an excellent online classroom experience.

responsibilities and duties

 excellent oral communication skills in english with a passion to resolve customer queries

successfully and quickly

 understanding operating systems like windows 7,8,10 and macos.

 troubleshooting network and internet issues for clients.

 fixing software and drivers on client systems.

 understanding of settings and control panel options.

 fixing issues in device manager and external devices.

 understanding latest privacy settings and access control in devices

 setting up system using remote desktop connections like anydesk, teamviewer, etc

 adept at technology to troubleshoot and ensure smooth online class experience.

 active listening skills, patience and detail obsession to maintain call logs.