Technical Support Executive (MCE Profile) For Mumbai

Niyokta HR Solutions Pvt Ltd

technical support executive (mce profile)

due to covid-19 we are making candidates join remotely please ensure if all the candidates have laptops/ desktop along with broadband connections. we will also reimburse their phone and internet bills post joining.

location - wework powai, near l&t. (mumbai location only)

job summary- checking fitment of the applicant’s system (laptop, pc, etc), as per process requirement to enroll as a teacher with whitehat junior.

(requires executive to take remote access of the applicant’s system)

responsibilities and duties

• excellent oral communication skills in english with a passion to resolve customer queries successfully and quickly

• understanding operating systems like windows 7,8,10 and macos.

• troubleshooting network and internet issues for clients. • fixing software and drivers on client systems.

• understanding of settings and control panel options. • fixing issues in device manager and external devices.

• understanding latest privacy settings and access control in devices • setting up system using remote desktop connections like anydesk, teamviewer, etc

• adept at technology to troubleshoot and ensure smooth online class experience. • active listening skills, patience and detail obsession to maintain call logs.

qualifications :

• a bachelor’s degree is required. graduate in computer science/it or strong passion for devise and software tech debugging is preferred.

• min. 1-2 years relevant experience (freshers can apply too).

salary: to 3lpa (upto21k in hand) based on last drawn + plus performance incentive upto 12k/month.

work hours: 10 . - 7 . (monday-saturday)

more about whitehat jr:

• Experience

  1 - 3 Years

• No. of Openings

  20

• Education

  Diploma

• Role

  Technical Support Executive

• Industry Type

  Education / Teaching / Training / Colleges /Institutes / Universities

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office