Technical support executive (MCE profile) for Mumbai

Niyokta HR Solutions Pvt Ltd

Technical support executive (MCE profile)

Due to COVID-19 We are making candidates join remotely please ensure if all the candidates have Laptops/ Desktop along with Broadband Connections. We will also reimburse their phone and internet bills post joining.

Location - WeWork Powai, Near L&T. (Mumbai Location only)

Job Summary- Checking fitment of the applicants system (Laptop, PC, etc), as per process requirement to enroll as a teacher with Whitehat Junior.

(Requires executive to take remote access of the applicants system)

Responsibilities and Duties

Excellent oral communication skills in English with a passion to resolve customer queries successfully and quickly

Understanding Operating Systems like Windows 7,8,10 and MacOS.

Troubleshooting Network and Internet Issues for Clients. Fixing Software and Drivers on Client Systems.

Understanding of Settings and Control Panel Options. Fixing Issues in Device Manager and External Devices.

Understanding Latest Privacy Settings and Access Control in Devices Setting Up System using Remote Desktop Connections like AnyDesk, TeamViewer, etc

Adept at technology to troubleshoot and ensure smooth online class experience. Active listening skills, patience and detail obsession to maintain call logs.

Qualifications :

A bachelors degree is required. Graduate in Computer Science/IT or strong passion for devise and software tech debugging is preferred.

Min. 1-2 years relevant experience (Freshers can apply too).

Salary: to 3LPA (upto21k in hand) Based on last drawn + Plus performance incentive upto 12k/month.

Work Hours: 10 . - 7 . (Monday-Saturday)

More about WhiteHat Jr:

Experience : 1 - 3 Years

No. of Openings : 20

Education : Diploma

Role : Technical Support Executive

Industry Type : Education / Teaching / Training / Colleges /Institutes / Universities

Gender : [ Male / Female ]

Job Country : India