Hiring for Technical Support Executive (Customer Service)

Whitehat JR

Role & Responsibilities:

Identify and resolve technical issues promptly and successfully (TAT 5 minutes).

Answer technical and service questions about the product.

Ownership for the team mission to create a 5-Star experience for every customer.

Key Skills:

Understanding Operating Systems like Windows 7,8,10 and MacOS.

Troubleshooting Network and Internet Issues for Clients

Fixing Software and Drivers on Client Systems

Understanding of Settings and Control Panel Options.

Fixing Issues in Device Manager and External Devices.

Understanding Latest Privacy Settings and Access Control in Devices.

Setting Up System using Remote Desktop Connections like AnyDesk, TeamViewer, etc.

Excellent oral communication skills with a passion to resolve customer queries successfully and quickly.

Adept at technology to troubleshoot and ensure smooth online class experience.

Active listening skills, patience and detail obsession to maintain call logs.

Qualifications

Graduate in Computer Science/IT or strong passion for devise and software tech debugging

Min. 1-3 years relevant experience (BPO/IT)

Experience : 1 - 7 Years

No. of Openings : 100

Education : M.B.A/PGDM

Role : Technical Support Executive

Industry Type : Education / Teaching / Training / Colleges /Institutes / Universities

Gender : [ Male / Female ]

Job Country : India