Freshers & Experience || Full Time || Technical Support Executive

Lakshmi North East Solutions (LNES)

- Provide timely and effective support to clients via phone, email, or chat, addressing software and hardware issues.

- Guide users through troubleshooting steps and solutions in a clear and patient manner.

- Identify, diagnose, and resolve technical problems related to software applications, operating systems, and network configurations.

- Assess the severity and complexity of issues, escalating unresolved problems to higher-level technical teams or developers.

- Maintain detailed records of customer interactions, technical issues, and resolutions in the ticketing system.

- Monitor and maintain the health of client systems, ensuring optimal performance and minimal downtime.

- Conduct training sessions for clients on software functionalities, best practices, and new features.

- Work closely with development, QA, and product teams to relay customer feedback and suggest product improvements.

- Identify recurring issues and collaborate with relevant teams to develop long-term solutions.

- Build and maintain strong relationships with clients, ensuring a high level of satisfaction and trust.

- Ensure that all support activities comply with company policies, industry standards, and data protection regulations.

• Experience

  0 - 2 Years

• No. of Openings

  1

• Education

  B.C.A, B.Sc, B.Tech, M.C.A, M.Sc, M.Tech

• Role

  Technical Support Executive

• Industry Type

  IT-Hardware & Networking / IT-Software / Software Services

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  RG Baruah Rd, near AUNTY SHOP, Bhaskar Nagar, Guwahati, Assam 781021.