Hiring For Soft Skills Trainer

ADI HR & Consulting

OBJECTIVE: Drive Training & Development for employees with the ultimate goal of creating a wow experience to the customers.

JOB ROLE:

Training:

Training Need Identification and Analysis; customization of Training Methodology

Preparation of Monthly Training Calendar

Coordinate and deliver Training (Internal) in supervisory development, soft-skills, and process driven for frontline associates and achieving training mandays

On the job training to the front - end employees

Plan and deliver induction to new hires on bi-monthly basis

Plan and deliver new hires training program on bi-monthly basis

Plan and deliver existing employees training program

Plan and conduct on-the-job (OJT) training in stores as per business requirements

Plan and co-ordinate the new business initiatives of the company

Act as counsellor for handholding of employees

HR:

Coordinate with HR

To receive the list of new joinees eligible for induction and new hire training as per the training calendar

To submit the attendance of trainees undergoing induction and new hire training

To track three monthly assessments of trainees and carry out counselling whenever required

To help solve issues related to attendance, ID card, uniform etc.

Budget & MIS:

Generate and maintain training related employee database

Prepare report of fortnightly training plan for supervisor and frontline associate to the Training Head

Record actual monthly training expenditure in training MIS

Operations & Customer Service:

Encourage and direct supervisors for collecting customer feedback forms

Collect relevant issues during branch visit and coordinate with concerned in operations for solutions

Liaison with the concerned in operations to deliver operations modules during New hire training

Skill Set:

The incumbent needs to have good conceptual understanding of best practices in relation to the retail industry.

Self-motivated, fluent communication in respective regional language & English is a must, presentation and interpersonal skills with a flair for customer service orientation, passion for delivering training, responsibility sharing and act as a facilitator to the trainees.

This job will require travelling within the region across retail pharmacies for on the job training purpose.

Additional Information

Work Week: Mon Sat (6 days/week)

Work Timings: General Day Shift

Local language proficiency is mandatory (Telugu for Hyderabad, and Marathi for Mumbai)

Interview-2 Video call

F2F interviews Mandatory

• Experience

  5 - 10 Years

• No. of Openings

  2

• Education

  Any Bachelor Degree

• Role

  Soft Skills Trainer

• Industry Type

  Education / Teaching / Training / Colleges /Institutes / Universities

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office