Hiring Freshers || Sales Executive

Impact HR & KM Solutions

0 - 3 Years
5 Openings
1.5 - 3.5 Lac/Yr
Posted 6 days ago
Face-to-Face interview
Nashik

Key Skills

Sales Executive Marketing Communication Sales Administration Sales Consulting

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Job Description

customer interaction & issue resolution:

respond promptly and professionally to customer inquiries via multiple channels, including phone, email, live chat, and social media.

actively listen to customers to understand the root cause of their issues, concerns, or complaints.

provide accurate, valid, and complete information about products, services, policies, and procedures.

troubleshoot problems and guide customers step-by-step to resolve issues efficiently, aiming for first-contact resolution.

handle and de-escalate challenging customer interactions with empathy, patience, and professionalism.

data management & reporting:

accurately process orders, forms, applications, and customer requests.

maintain detailed and accurate records of all customer interactions, transactions, comments, and complaints using the customer relationship management (crm) system.

follow up with customers to ensure their issues are fully resolved and they are satisfied with the solution.

collect and analyze customer feedback (., surveys, reviews) to identify recurring issues and provide insights to management and other departments.

collaboration & process improvement:

escalate complex or unresolved issues to the appropriate internal teams (., technical support, billing, logistics) and coordinate with them for a timely resolution.

maintain a deep and up-to-date knowledge of the company's products and services to provide comprehensive support.

identify opportunities to upsell or cross-sell products and services when appropriate.

adhere to company communication procedures, guidelines, and quality standards (., slas, call handling quotas).

Experience
0 - 3 Years
No. of Openings
5
Education
B.Com
Role
Sales Executive
Industry Type
Industrial Products / Heavy Machinery
Gender
[ Male / Female ]
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office
Face interview location
Impact HR and KM Solutions Near Canada Corner Signal Ravi Chambers Basements Below Laminate Gallery

About Impact HR & KM Solutions

Impact HR & KM Solutions is benchmarked as one of the most trusted and dedicated HR & Outsourcing Companies in India that has been serving its clients over the years. We have earned a name for ourselves for providing clients innovative HR solutions. We are one among the very few companies that understand clients needs to the roots and make efforts to go to those roots just as to give them what they want. Our services include HR Outsourcing Services, Talent Management, Knowledge Management, ,Executive Hunt, Resume Services, Corporate Governance and Networking Solutions. We place candidates across various industries like Banking / Financial, BPO, Human Resource, Engineering, Medical/Health Care/Pharmaceuticals, FMCG, Export/ Import, Education / Training and Automobile.Our services are prompt and cater to all kinds of clients. At Impact HR & KM Solutions, we provide customized solutions for all kind of clients with great levels of enthusiasm and passion towards them.