-Answering calls and resolving queries about product or company.
-Noticing significant subtleties of every discussion.
-Conveying verbal acknowledgments of offers to our Sales group for closing.
-Advises present or prospective clients by answering incoming calls on a rotating basis, operating telephone equipment, automatic dialing
systems, and different telecommunications technologies.
-Maintains operations by following policies and methodology and functional changes.
-Keeps up quality service by adhering to organisation guidelines.
-Reaching potential or existing clients to advise them about an item or administration utilising pre-defined scripts.
-Responding to inquiries concerning things or the organisation
-Posing questions to comprehend client necessities and close sales
-Considering the details of each offering and staying side by the side of updates to these contributions.
-Acquiring and updating an individual's contact details.
-Calling active or old customers to encourage the purchase of items.
Requirements
-Proven experience as a telesales representative or other customer service role.
-Graduate in any field
-Excellent knowledge of the English language
-Good knowledge of computer programs like (CRM software) and other telephone systems
-Proven track record of successfully meeting sales quota over the phone.
-Ability to switch communication styles
Skills
-Proficient in communication and interpersonal skills
-Research and record-keeping skills
-Verbal communication
-Outstanding negotiation skills to resolve issues and address complaints
-Data entry skills
-Closing skills
-Telephone skills
Benefits
-Flexible working hours
-6 - Days working culture
-Health Insurance Benefits
-Tenure Recognition and Awards
-Leave Benefits as per Milestones
-Performance Linked Growth Opportunities
-Out of Term Appraisals