customer interaction:
greet and assist customers in a friendly and professional manner, whether in person, over the phone, or via email.
answer customer questions about products/services, pricing, and availability.
direct customer inquiries to the appropriate sales team member when necessary.
sales support:
prepare quotations, sales orders, invoices, and other sales-related documentation accurately and efficiently.
assist the sales team with presentations, proposals, and customer follow-ups.
maintain and update customer databases and sales records in the crm system.
process sales transactions and ensure all relevant paperwork is completed.
administrative tasks:
manage sales correspondence, including emails and phone calls.
organize and maintain sales files, both physical and digital.
coordinate product samples or marketing materials for the sales team.
assist with inventory checks and stock management as it pertains to sales.
reporting:
compile basic sales reports and analyze sales data under the guidance of the sales manager.
track daily sales activities and contribute to weekly/monthly sales summaries.
team collaboration:
work closely with the sales, marketing, and operations teams to ensure seamless customer experience and efficient workflow.
support any ad-hoc administrative tasks as required by the sales department.