Direct Walk-In For Product Support Specialist

ADITHYA IT SOLUTIONS PRIVATE LTD SALEM

2 - 3 Years
2 Openings
2.5 - 3.3 Lac/Yr
Posted 1 days ago
Walk in interview
Salem

Key Skills

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Job Description

A Production Support Specialist ensures the smooth and reliable operation of software applications in a live production environment. They troubleshoot technical issues, monitor system performance, and work with cross-functional teams to resolve problems. This role often involves incident management, troubleshooting, and preventative maintenance.

Key Responsibilities:

Troubleshooting and Issue Resolution: Identify, diagnose, and resolve technical issues in a production environment.

System Monitoring: Continuously monitor system performance and identify potential problems before they impact users.

Incident Management: Manage and escalate incidents, ensuring timely resolution and minimal downtime.

Collaboration: Work closely with development, QA, and other teams to ensure smooth deployments and releases.

Preventative Maintenance: Implement and maintain processes and procedures to prevent future issues.