Direct Walk-In For Product Support Specialist

ADITHYA IT SOLUTIONS PRIVATE LTD SALEM

2 - 3 Years
2 Openings
2.5 - 3.3 Lac/Yr
Walk in interview
Salem

Key Skills

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Job Description

a production support specialist ensures the smooth and reliable operation of software applications in a live production environment. they troubleshoot technical issues, monitor system performance, and work with cross-functional teams to resolve problems. this role often involves incident management, troubleshooting, and preventative maintenance.

key responsibilities:

troubleshooting and issue resolution: identify, diagnose, and resolve technical issues in a production environment.

system monitoring: continuously monitor system performance and identify potential problems before they impact users.

incident management: manage and escalate incidents, ensuring timely resolution and minimal downtime.

collaboration: work closely with development, qa, and other teams to ensure smooth deployments and releases.

preventative maintenance: implement and maintain processes and procedures to prevent future issues.