L2 Tech Support

Freelance Consulting

We looking to hire L2 Tech Support folks for 4 positions (2 for day shift and 2 for night shift), who can ensure that anyone in the Sales and Ops teams facing issues with their telephony/crm/hardware systems have an immediate line of support to troubleshoot and resolve their issues.

IT Technical Support duties and responsibilities

Provide technical assistance with computer/mobile hardware and role-specific software (Telephony/CRM)

Resolve issues for staff via google meet/phone

Log new accounts creation, bugs and enhancement requests

Perform hardware and software installations, configurations and updates as needed

Create and maintain SoPs for any new features/updates and drive usage

Provide introductory on-line & classroom training for new joinees

Resolve technical issues in a timely manner using available resources within the company as well as service partners

IT Technical Support requirements

Excellent customer service skills

Strong troubleshooting and critical thinking skills

Previous working experience in IT support for 4+ years

Location Powai

CTC Range 8 Lac to 10 Lac

Experience : 5 - 10 Years

No. of Openings : 4

Education : Advanced/Higher Diploma, Professional Degree, Any Bachelor Degree

Role : L2 Tech Support

Industry Type : IT-Hardware & Networking / IT-Software / Software Services

Gender : [ Male / Female ]

Job Country : India