L2 Tech Support

Freelance Consulting

5 - 10 Years
4 Openings
5.0 - 10.0 Lac/Yr
Face-to-Face interview
Mumbai

Key Skills

L2 Tech Support Technical Support Hardware Installation Software Installation Chat Support

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Job Description

we looking to hire l2 tech support folks for 4 positions (2 for day shift and 2 for night shift), who can ensure that anyone in the sales and ops teams facing issues with their telephony/crm/hardware systems have an immediate line of support to troubleshoot and resolve their issues.

it technical support duties and responsibilities

• provide technical assistance with computer/mobile hardware and role-specific software (telephony/crm)

• resolve issues for staff via google meet/phone

• log new accounts creation, bugs and enhancement requests

• perform hardware and software installations, configurations and updates as needed

• create and maintain sops for any new features/updates and drive usage

• provide introductory on-line & classroom training for new joinees

• resolve technical issues in a timely manner using available resources within the company as well as service partners

it technical support requirements

• excellent customer service skills

• strong troubleshooting and critical thinking skills

previous working experience in it support for 4+ years

location powai

ctc range 8 lac to 10 lac