IT Technical Support jobs in Mumbai - Talpro

  • IT Technical Support Engineer


    1. 4 - 6 yrs
    2. Mumbai NA NA NA
    Not disclosed

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  • Applicants Less than 5 Applicants
  • 2021-02-27

Job Description

IT Technical Support duties and responsibilities

Provide technical assistance with computer/mobile hardware and role-specific software (Telephony/CRM)

Resolve issues for staff via google meet/phone

Log new accounts creation, bugs and enhancement requests

Perform hardware and software installations, configurations and updates as needed

Create and maintain SoPs for any new features/updates and drive usage

Provide introductory on-line & classroom training for new joinees

Resolve technical issues in a timely manner using available resources within the company as well as service partners

IT Technical Support requirements

Excellent customer service skills

Strong troubleshooting and critical thinking skills

Previous working experience in IT support for 4+ years

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