Executive – Technical Support jobs in Mumbai - Smart4talent

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  • Executive – Technical Support (MCE) in Mumbai


    1. 0 - 3 yrs
    2. Mumbai NA NA NA
    Rs 2,50,000 to 3,00,000 p.a.

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  • Job View 252 Views
  • Applicants Less than 5 Applicants
  • 2020-12-17

Job Description

Designation : Executive Technical Support (MCE) in Mumbai

Qualification : Graduate Computer/IT Degree

Experience : 1 to 3Yrs

Salary : 2.50- 3 LPA

Location : Powai, Mumbai Mandatory Skills:

technical support executive, network troubleshooting, desktop troubleshooting, customer relationship, windows ed-tech

Additional Skills communication skills, handling customer query, listening skills, recruitment training, technical problem solvingJob Role & Responsibilities:

Due to COVID-19 We are making candidates join remotely please ensure if all the candidates have Laptops/ Desktop along with Broadband / Dongle Connections. We will also reimburse their phone and internet bills post joining.

The role guarantees tremendous leadership and resume-building in a short time for someone looking to accelerate their career progression well ahead of the normal curve.

Role includes but not limited to:

Understanding Operating Systems like Windows 7,8,10 and MacOS.

Troubleshooting Network and Internet Issues for Teachers.

Fixing Software and Drivers on Teacher Systems.

Understanding of Settings and Control Panel Options.

Fixing Issues in Device Manager and External Devices.

Understanding Latest Privacy Settings and Access Control in Devices.

Setting Up System using Remote Desktop Connections like AnyDesk, TeamViewer, etc.

Excellent oral communication skills with a passion to resolve customer queries successfully and quickly.

Adept at technology to troubleshoot and ensure smooth online class experience.

Active listening skills, patience and detail obsession to maintain call logs.


Identify and resolve technical issues promptly and successfully (TAT 10 minutes).

Answer technical and service questions about the product.

Ownership for the team mission to create a 5-Star experience for every customer.

Additional Information

About Smart4talent

Smart4talent is a Online Recruitment Process Outsourcing (RPO) and Recruitment training company focused on searching and creating a pure breed of professionals. With expert services, we search and place best talents across all the important creative industries within pan India. rnrnOur Services :rnrnHR Solution - CXO/Executive Search, Temporary Recruitment, Permanent Recruitment, Contract based Recruiting, RPO Services, Vendors Services. We are expert in RPO Services provider. rnOther Services : rnFinancial Services - Credit Card, Personal Loan, Business Funding, Franchise Development.rnrnCorporate Training :rnHR Training , E- Commerce Training, rnOur Services Area : rn We have a Great Clientele and Innumerable Resources Across India to Provide Diverse Manpower Solutions for Any Job Profile.rnrnWe have a Great Clientele and Innumerable Resources Across India to Provide Diverse Manpower Solutions for Any Job Profile.

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