Customer Support Executive jobs in Noida - Talent Zone Consultant

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  • Job View 169 Views
  • Applicants Less than 5 Applicants
  • 2020-10-21 2021-04-21

Job Description

Responsibilities

Respond to customer queries in a timely and accurate way, via chat

Identify customer needs and help customers

Analyze and report service requests (for example, existing case, file information and new

service enquiries)

Update our internal databases with information about enquiries and useful discussions with

customers

Monitor customer complaints on social media and reach out to provide assistance

Share feature requests and effective workarounds with team members

Inform customers about new services

Follow up with customers to ensure their technical issues are resolved

Assist in training junior Customer Support Representatives

Requirements

Experience as a Customer Support Specialist or similar CS role

Familiarity with our industry is a plus

Understanding of how CRM systems work

Excellent communication and problem-solving skills

Multi-tasking abilities

Patience when handling tough cases

Any Graduate is preferred

Industry

Manufacturing / Production / Quality

Functional Area

Manufacturing / Production / Quality

Number of Vacancy

20

Education

Other Bachelor Degree


About Talent Zone Consultant

TALENT ZONE Consultants is a unique and flourishing Human Resource Consultancy in Bangalore, Karnataka. This company is known for offering best recruitment solutions possible, to both IT and Non-IT industries in all over the world. We host a wide spectrum of Placement Services namely HR Services, Campus Placement, Outsourcing Services, and Manpower Recruitment Services. TALENT ZONE Consultants has gained a considerable network of contacts and a database of quality Candidates, which is generated through networking, referrals and advertising across a wide range of media. Our primary goal is to assist our clients with building the strongest management teams possible. To that end, we endeavor to thoroughly understand our clients' staffing objectives and profile the skills and background required for a job. We effectively understand our client’s manpower requirements and have been successfully delivering to their ongoing demands that are best suited to our clients' needs.

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