Customer Support Executive-Voice

Imarticus Learning

• acquire and update knowledge on procedures related to relevant process.

• ensure that the process requirements are met, adhered to, completed in accordance with established procedures and standards set.

• work well independently and complete assigned tasks in the established timeframe as per the process benchmarks.

• ensure that the productivity, sales and quality levels are achieved as per the standards sent for the process.

• work productively, professionally and demonstrate ways to improve customer service.

• proactively identify issues, if any, and escalate.

• assist line manager/supervisor with managing day-to-day operations and support peers on process if needed.

• participate in team meeting / team activities and work towards sustaining team spirit.

• provide service to customers by focusing on resolving requests efficiently, accurately, and professionally.

• defuse irate customers and resolve challenging inquiries utilising negotiation skills while following guidelines in an effort to satisfy the customer. minimize complaints/ losses and increase compliments

• demonstrate knowledge of features, benefits and procedures and take initiative to review daily process updates for defect free implementation.

• to maintain hsbc internal and external control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators.

• Experience

  0 - 3 Years

• No. of Openings

  30

• Education

  B.A, B.B.A, B.C.A, B.Com, B.Ed, M.A, M.B.A/PGDM, M.C.A, M.Com, M.Ed

• Role

  Customer Support Executive

• Industry Type

  Banking / Financial Services / Stock Broking

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Home