Customer Support Executive-Voice

• Acquire and update knowledge on procedures related to relevant process.

• Ensure that the process requirements are met, adhered to, completed in accordance with established procedures and standards set.

• Work well independently and complete assigned tasks in the established timeframe as per the process benchmarks.

• Ensure that the productivity, sales and quality levels are achieved as per the standards sent for the process.

• Work productively, professionally and demonstrate ways to improve customer service.

• Proactively identify issues, if any, and escalate.

• Assist line manager/supervisor with managing day-to-day operations and support peers on process if needed.

• Participate in team meeting / team activities and work towards sustaining team spirit.

• Provide service to customers by focusing on resolving requests efficiently, accurately, and professionally.

• Defuse irate customers and resolve challenging inquiries utilising negotiation skills while following guidelines in an effort to satisfy the customer. Minimize complaints/ Losses and increase compliments

• Demonstrate knowledge of features, benefits and procedures and take initiative to review daily process updates for defect free implementation.

• To maintain HSBC internal and external control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators.

• Experience

  0 - 3 Years

• No. of Openings

  30

• Education

  Graduate (B.A, B.B.A, B.C.A, B.Com, B.Ed)

• Role

  Customer Support Executive

• Industry Type

  Banking

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Home