Customer Service Agent jobs in Delhi/NCR - Perfect Solution Group (Spectrum Placement Services)

Company- Brand Midas

Designation- Customer Service Agent (CSA)

Qualification- Graduate with Good Communication Skills

Salary- 15600/-

Location- IGI Airport Delhi

Note- Passport Mandatory.

Duties & Responsibilities-

The following responsibilities are associated with this job role:

Assist passengers with self-service check-in kiosks

Inspect and verify passenger documentation

Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations

Manage passenger baggage processing including handling and fee calculation if applicable

Assist passengers as needed through arrival and check in processes including support for passengers with special requirements such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance

Direct passengers through Customs, Immigration, and quarantine as required

Make public address announcements as required

Assist colleagues in other areas of the airport to ensure that wheelchairs, strollers and gate checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrival

Comply with all UK/Ireland/EU legislation as well as airport authority and carrier security requirements

Operate computers and specialist equipment such as air-bridge, scanners and airline specific software

Produce work-related documentation when required

Maintain the highest standards of safety and security at all times

Other duties as assigned