Customer Relationship Executive

Arth Manpower Consultants

Job Description

The person will be responsible for:

To ensure client engagement, service orientation and quality of delivery.

Coordinate with clients to seek their feedback

Coordinate with clients to follow up for payments

Update database with follow ups done

Explain client about our services, policies

Viewing and managing workloads.

Strong phone etiquette and active listening skills.

Maintaining a positive, empathetic and professional attitude toward customers at all times

Keeping client informed of project progress

Contact clients using ,Email, phone & social media

Understand the target markets to attract clients

Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner.

Participate in Business Development and Capture & Bid activities

Ability to learn quickly, think creatively and provide structure and logic to complex problems with

conflicting priorities is essential

Experience : 1 - 3 Years

No. of Openings : 2

Education : Professional Degree

Role : Customer Relationship Executive

Industry Type : IT-Hardware & Networking / IT-Software / Software Services

Gender : [ Male / Female ]

Job Country : India