Customer Care Executive

HEARING SOLUTIONS PVT LTD

job summary

*managing incoming calls and customer service inquiries

*generating sales leads that develop into new customers

*identifying and assessing customers’ needs to achieve satisfaction

responsibilities and duties

*manage large amounts of incoming calls

*generate sales leads

*identify and assess customers’ needs to achieve satisfaction

*build sustainable relationships and trust with customer accounts through open and interactive communication

*provide accurate, valid and complete information by using the right methods/tools

*meet personal/customer service team sales targets and call handling quotas

*handle customer queries, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

*keep records of customer interactions, process customer accounts and file documents

*follow communication procedures, guidelines and policies

*take the extra mile to engage customers

required experience, skills and qualifications

• proven customer support experience or experience as a client service representative

• track record of over-achieving quota

• strong phone contact handling skills and active listening

• familiarity with crm systems and practices

• customer orientation and ability to adapt/respond to different types of characters

• excellent communication and presentation skills

• ability to multi-task, prioritize, and manage time effectively

• should be proficient in english, hindi and telugu.

• qualification - +2/graduates.

• age:18 to 30

• Experience

  0 - 4 Years

• No. of Openings

  6

• Education

  B.E, Higher Secondary, Any Bachelor Degree

• Role

  Customer Care Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office