Customer Care Executive jobs in Greater Hyderabad (Hyderabad) - HEARING SOLUTIONS PVT LTD

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  • Job View 327 Views
  • Applicants Less than 5 Applicants
  • 2021-06-05

Job Description

Job Summary

*Managing incoming calls and customer service inquiries

*Generating sales leads that develop into new customers

*Identifying and assessing customers needs to achieve satisfaction

Responsibilities and Duties

*Manage large amounts of incoming calls

*Generate sales leads

*Identify and assess customers needs to achieve satisfaction

*Build sustainable relationships and trust with customer accounts through open and interactive communication

*Provide accurate, valid and complete information by using the right methods/tools

*Meet personal/customer service team sales targets and call handling quotas

*Handle customer queries, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

*Keep records of customer interactions, process customer accounts and file documents

*Follow communication procedures, guidelines and policies

*Take the extra mile to engage customers

Required Experience, Skills and Qualifications

Proven customer support experience or experience as a client service representative

Track record of over-achieving quota

Strong phone contact handling skills and active listening

Familiarity with CRM systems and practices

Customer orientation and ability to adapt/respond to different types of characters

Excellent communication and presentation skills

Ability to multi-task, prioritize, and manage time effectively

Should be Proficient in English, Hindi and Telugu.

Qualification - +2/Graduates.

Age:18 to 30

Industry

Call Centre / BPO / KPO / ITES / LPO

Functional Area

ITES / BPO / KPO / LPO / Customer Service

Number of Vacancy

6

Qualification

Higher Secondary, Any Bachelor Degree, B.Tech/B.E

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