Customer Care Executive

HEARING SOLUTIONS PVT LTD

Job Summary

*Managing incoming calls and customer service inquiries

*Generating sales leads that develop into new customers

*Identifying and assessing customers needs to achieve satisfaction

Responsibilities and Duties

*Manage large amounts of incoming calls

*Generate sales leads

*Identify and assess customers needs to achieve satisfaction

*Build sustainable relationships and trust with customer accounts through open and interactive communication

*Provide accurate, valid and complete information by using the right methods/tools

*Meet personal/customer service team sales targets and call handling quotas

*Handle customer queries, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

*Keep records of customer interactions, process customer accounts and file documents

*Follow communication procedures, guidelines and policies

*Take the extra mile to engage customers

Required Experience, Skills and Qualifications

Proven customer support experience or experience as a client service representative

Track record of over-achieving quota

Strong phone contact handling skills and active listening

Familiarity with CRM systems and practices

Customer orientation and ability to adapt/respond to different types of characters

Excellent communication and presentation skills

Ability to multi-task, prioritize, and manage time effectively

Should be Proficient in English, Hindi and Telugu.

Qualification - +2/Graduates.

Age:18 to 30

Experience : 0 - 4 Years

No. of Openings : 6

Education : Higher Secondary, Any Bachelor Degree, B.Tech/B.E

Role : Customer Care Executive

Industry Type : Call Centre / BPO / KPO / ITES / LPO

Gender : [ Male / Female ]

Job Country : India