Customer Care Executive

Vijaya Diagnostics Pvt Ltd

Primary Responsibilities

1. Manage large amount of outgoing calls

2. Respond efficiently & accurately to callers

3. Understanding & strive to meet outbound metrics

4. Provide accurate ,valid and complete information by using multiple applications

5. Build sustainable relationships and trust with customer accounts through open and interactive communication

6. Keep records of customer interactions

7. Customer focus and adaptability to different personality types

Secondary Responsibilities

8. Identify and assess customers needs to achieve satisfaction

Skills Familiar with 3 languages (English, Hindi & Telugu)

Customer oriented attitude with professionalism

Good knowledge of CRM systems and practices

Excellent communication & listening skills with good up selling skills

Ability to multi-task, prioritize, and manage time effectively

Experience : 1 - 3 Years

No. of Openings : 20

Education : Higher Secondary, Any Bachelor Degree

Role : Customer Care Executive

Industry Type : Call Centre / BPO / KPO / ITES / LPO

Gender : [ Male / Female ]

Job Country : India