Customer Care Engineer

Impact HR & KM Solutions

1 - 3 Years
2 Openings
2.3 - 2.5 Lac/Yr
Posted 7 days ago
Face-to-Face interview
Nashik

Key Skills

Customer Care Customer Support Customer Care Representative Customer Care Agent Customer Care Associate Customer Care Consultant

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Job Description

key responsibilities

respond promptly to customer inquiries via phone, email, or on-site visits.

diagnose technical problems and determine proper solutions.

perform installation, maintenance, and repair of equipment as required.

conduct product demonstrations and training sessions for customers.

escalate complex issues to higher-level technical teams when necessary.

maintain accurate service records, reports, and documentation.

coordinate with the sales and product teams to address recurring customer concerns.

ensure compliance with safety standards and company service protocols.

follow up with customers to confirm resolution and satisfaction.

qualifications & skills

education: diploma / bachelor��s degree in mechanical, electrical, electronics, computer science, or related field.

experience: 1 - 3 years in technical support, field service, or customer care roles (freshers with strong technical aptitude may be considered).

skills:

strong problem-solving and analytical skills.

good communication and interpersonal abilities.

hands-on technical troubleshooting capability.

proficiency in ms office and basic crm tools.

ability to work independently and travel to client locations when required.

other requirements:

valid driving license preferred.

willingness to work in rotational shifts or extended hours if needed.

Experience
1 - 3 Years
No. of Openings
2
Education
Bachelor of Hotel Management, B.E, B.Tech, Any Bachelor Degree
Role
Customer Care Engineer
Industry Type
Call Centre / BPO / KPO / ITES / LPO
Gender
[ Male / Female ]
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office
Face interview location
Office No 8-a, Ravi Chambers , Canada Corner, Nashik

About Impact HR & KM Solutions

Impact HR & KM Solutions is benchmarked as one of the most trusted and dedicated HR & Outsourcing Companies in India that has been serving its clients over the years. We have earned a name for ourselves for providing clients innovative HR solutions. We are one among the very few companies that understand clients needs to the roots and make efforts to go to those roots just as to give them what they want. Our services include HR Outsourcing Services, Talent Management, Knowledge Management, ,Executive Hunt, Resume Services, Corporate Governance and Networking Solutions. We place candidates across various industries like Banking / Financial, BPO, Human Resource, Engineering, Medical/Health Care/Pharmaceuticals, FMCG, Export/ Import, Education / Training and Automobile.Our services are prompt and cater to all kinds of clients. At Impact HR & KM Solutions, we provide customized solutions for all kind of clients with great levels of enthusiasm and passion towards them.