Client Service Executive - FMCG

Walnut Advertising

Who we are

Having a National presence Walnut Advertising is a creative ad agency—we work on

branding, marketing, and campaigns across industries. Alongside that, we also have

Imago & Getter, which focuses on manufacturing hygiene and disinfectant products

specially designed for pharma, food & beverage, and healthcare companies. Both

organisations are emerging to create opportunities for go getters who bring in creativity

and out of the box thinking which is mutually beneficial.

We are an equal opportunity employer.

What you’ll be doing

Manager – Client servicing, you will be the primary point of contact for clients, responsible

for building long-term relationships, ensuring client satisfaction, and delivering highquality service. You will lead a team (if applicable), manage client expectations, resolve

issues proactively, and work cross-functionally with internal teams (sales, operations,

delivery, etc.) to ensure that client deliverables are met on time and with excellence. The

role requires strong interpersonal skills, project management ability, and a deep

understanding of customer needs and business goals.

You will be responsible for…

1. Client Relationship Management - Own client accounts, foster trust, and drive

repeat business.

2. Project & Service Delivery Oversight - Coordinate with internal teams to

ensure timely, accurate, and quality delivery.

3. Account Growth & Upselling -Identify opportunities to cross-sell or upsell

services based on client needs.

4. Client On boarding & Communication -Lead smooth on boarding processes

and establish communication cadences.

5. Issue Resolution & Escalation Handling -Act as the go-to problem-solver for

client challenges and concerns.

6. Reporting & Feedback Loop - Provide regular updates and actionable insights

to clients and leadership.

7. Team Collaboration & Leadership -Manage junior client servicing execs (if

applicable), ensuring team KPIs are met

What skills & experience you’ll bring to us

 Relevant work experience of 10 years and above

 Experience working in a fast growing start-up

 Strong communication and Analytical Skills

 Ability to meet timelines and deliver results.

 Team Management

 Relationship Management

 Client Communication

 Business Development

 Graphic Designing, Adobe Suite,

 Exposure of tools like Project Management & Collaboration, Creative Tools,

Design Tools will be an added advantage

Want to apply? Get in touch today

Both organisations are emerging to create opportunities for go getters who bring in

creativity and out of the box thinking which is mutually beneficial.

We are an equal opportunity employer and working with us will give you wings to think

and grow creatively.

Email your resume to | |

• Experience

  2 - 8 Years

• No. of Openings

  2

• Education

  Higher Secondary, Secondary School

• Role

  Client Service Executive

• Industry Type

  FMCG / Food / Beverages

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Home