Hiring For Client Engagement Manager

Rekruiters Resource Management LLP

Key Responsibilities

Act as the primary point of contact for clients, ensuring excellent service and satisfaction.

Understand client requirements and provide tailored solutions leveraging our IT services

and decision science expertise.

Manage customer onboarding, training, and regular engagement to enhance user

adoption of our solutions.

Collaborate with internal teams to resolve client issues promptly and effectively.

Identify opportunities to upsell or cross-sell services to existing clients.

Develop and execute customer retention strategies.

Collect and analyze feedback to improve services and product offerings.

Prepare reports on customer engagement metrics and present insights to leadership.

Requirements

Bachelors degree in Business Administration, IT, or a related field.

3+ years of experience in customer engagement, relationship management, or a similar

role, preferably in the power sector.

Proficiency in English and Kannada is mandatory.

Strong interpersonal and communication skills to liaise effectively with diverse

stakeholders.

Excellent problem-solving skills with a proactive approach to client management.

Familiarity with CRM tools and customer engagement best practices.

Ability to multitask and thrive in a fast-paced environment.

Preferred Qualifications

Knowledge of AI/ML technologies.

Exposure to power market operations and energy sector challenges.

Proven track record of successful client relationship management.

• Experience

  4 - 8 Years

• No. of Openings

  2

• Education

  Any Master Degree

• Role

  Client Engagement Manager

• Industry Type

  Oil / Gas / Petroleum / Solar / Power & Energy

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  enquiry@rekruiters.in