We are looking for Customer Service Representatives (Full time) for our calling process who are looking for a company where they can learn and grow.
About the company : - One Point One Solutions is a domestic BPO. It is India's leading brands and has been awarded as the top ten BPM's for learning and growing. This is a place where you can explore your interests, cultivate your talents and work on some of the most interesting projects to make a positive difference for leading enterprises. And we arm you with tools you need to keep proving your strengths.
Responsibilities and Duties
Obtains customer information by answering telephone calls; probing them and fix a first consultation
Ensuring correct information is delivered to patients during their first consultation.
Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that they feel supported and value
Understand callers conditions and empathise helping them with appointments.
Informs Patients by explaining procedures; answering questions; providing information.
Engaging in active listening with callers, confirming or clarifying information and diffusing difficult situations, as needed.