**Job Title: Customer Service Associate (CSA) - Airport**

Job Description:

As a Customer Service Agent at the airport, you will play a crucial role in ensuring a positive and efficient experience for travelers. Your responsibilities include:

1. Passenger Assistance: Provide friendly and helpful assistance to passengers during check-in, boarding, and disembarkation processes.

2. Ticketing and Check-in: Assist passengers with ticketing, check-in procedures, and luggage handling. Ensure compliance with airline policies and procedures.

3. Baggage Handling: Manage the efficient and secure handling of passenger baggage, addressing any issues or discrepancies promptly.

4. Gate Operations: Coordinate and facilitate boarding processes, ensuring timely departures and adherence to safety protocols.

5. Customer Communication: Communicate effectively with passengers, addressing inquiries, resolving issues, and providing information about flight schedules, delays, and other relevant details.

6. Conflict Resolution: Handle customer complaints and conflicts diplomatically, finding suitable resolutions to maintain customer satisfaction.

7. Security Compliance: Adhere to airport security regulations and procedures to ensure the safety and well-being of passengers and staff.

8. Team Collaboration: Work collaboratively with other airport and airline staff to ensure a seamless travel experience for passengers.

9. Emergency Response: Be prepared to assist in emergency situations, following established protocols and procedures to ensure the safety of passengers and staff.

Qualifications:

- High school diploma or equivalent.

- Excellent communication and interpersonal skills.

- Ability to handle stressful situations with composure.

- Attention to detail and strong organisation

• Experience

  0 - 1 Years

• No. of Openings

  20

• Education

  Graduate

• Role

  Airport Customer Service Associate

• Industry Type

  Hotel / Travel / Airline / Hospitality

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office