**Job Title: Customer Service Associate (CSA) - Airport**

Fly world

Job Description:

As a Customer Service Agent at the airport, you will play a crucial role in ensuring a positive and efficient experience for travelers. Your responsibilities include:

1. **Passenger Assistance:** Provide friendly and helpful assistance to passengers during check-in, boarding, and disembarkation processes.

2. **Ticketing and Check-in:** Assist passengers with ticketing, check-in procedures, and luggage handling. Ensure compliance with airline policies and procedures.

3. **Baggage Handling:** Manage the efficient and secure handling of passenger baggage, addressing any issues or discrepancies promptly.

4. **Gate Operations:** Coordinate and facilitate boarding processes, ensuring timely departures and adherence to safety protocols.

5. **Customer Communication:** Communicate effectively with passengers, addressing inquiries, resolving issues, and providing information about flight schedules, delays, and other relevant details.

6. **Conflict Resolution:** Handle customer complaints and conflicts diplomatically, finding suitable resolutions to maintain customer satisfaction.

7. **Security Compliance:** Adhere to airport security regulations and procedures to ensure the safety and well-being of passengers and staff.

8. **Team Collaboration:** Work collaboratively with other airport and airline staff to ensure a seamless travel experience for passengers.

9. **Emergency Response:** Be prepared to assist in emergency situations, following established protocols and procedures to ensure the safety of passengers and staff.

Qualifications:

- High school diploma or equivalent.

- Excellent communication and interpersonal skills.

- Ability to handle stressful situations with composure.

- Attention to detail and strong organisation

Experience : 0 - 1 Years

No. of Openings : 20

Education : Secondary School, Any Bachelor Degree

Role : Airport Customer Service Associate

Industry Type : Hotel / Restaurant / Hospitality

Gender : [ Male / Female ]

Job Country : India