**Job Title: Customer Service Associate (CSA) - Airport**

Fly world

job description:

as a customer service agent at the airport, you will play a crucial role in ensuring a positive and efficient experience for travelers. your responsibilities include:

1. **passenger assistance:** provide friendly and helpful assistance to passengers during check-in, boarding, and disembarkation processes.

2. **ticketing and check-in:** assist passengers with ticketing, check-in procedures, and luggage handling. ensure compliance with airline policies and procedures.

3. **baggage handling:** manage the efficient and secure handling of passenger baggage, addressing any issues or discrepancies promptly.

4. **gate operations:** coordinate and facilitate boarding processes, ensuring timely departures and adherence to safety protocols.

5. **customer communication:** communicate effectively with passengers, addressing inquiries, resolving issues, and providing information about flight schedules, delays, and other relevant details.

6. **conflict resolution:** handle customer complaints and conflicts diplomatically, finding suitable resolutions to maintain customer satisfaction.

7. **security compliance:** adhere to airport security regulations and procedures to ensure the safety and well-being of passengers and staff.

8. **team collaboration:** work collaboratively with other airport and airline staff to ensure a seamless travel experience for passengers.

9. **emergency response:** be prepared to assist in emergency situations, following established protocols and procedures to ensure the safety of passengers and staff.

qualifications:

- high school diploma or equivalent.

- excellent communication and interpersonal skills.

- ability to handle stressful situations with composure.

- attention to detail and strong organisation

• Experience

  0 - 1 Years

• No. of Openings

  20

• Education

  Any Bachelor Degree, Secondary School

• Role

  Airport Customer Service Associate

• Industry Type

  Hotel / Restaurant / Hospitality

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office