Voice Coach

Teleperformance

Desired Candidate Profile:

· Graduate with excellent spoken and written English.

· At least 2yrs work experience in Training in Soft Skills Training in a similar environment (preferably servicing US customers)

· Excellent communication and presentation skills

· Good command over English and ability to train on language skills

· Exceptional reporting and analysis skills

· Strong analytical, conceptual and problem-solving abilities required

· Ability to work in a fast-paced environment with minimal supervision

· Self motivated team player with high energy levels and passion for training

· Feedback skills to inspire Agents to improve performance

· Leadership, conflict management and problem solving qualities

· Go-getter attitude with multitasking capability

· Open to work in rotational shifts

Job Description:

· Develop bespoke training material and appropriate delivery methods for new hires as well as new initiatives for existing staff.

· Provide inputs for training to assist reducing the learning curve of new hires

Identify training needs and devise improvement plans thru innovative coaching techniques/refreshers/Classroom Based Training techniques.

Develop Training Planner for the year based on the Training Needs Assessment.

Deliver relevant training program under specified timelines

Ensure individual and organization wide training needs are fulfilled

Coordinate with Operations for successful implementation of training modules

Closely track progress and maintain records of all training activities.

Monitor trainees progress and provide feedback to them and their managers on an ongoing basis

To play an active role in training the Trainers

Creating reports and training dashboards for client and stakeholders

Experience : 3 - 7 Years

No. of Openings : 10

Education : Professional Degree, Any Bachelor Degree

Role : Voice Coach

Industry Type : Call Centre / BPO / KPO / ITES / LPO

Gender : [ Male / Female ]

Job Country : India