Voice Coach

Teleperformance

desired candidate profile:

· graduate with excellent spoken and written english.

· at least 2yrs work experience in training in soft skills training in a similar environment (preferably servicing us customers)

· excellent communication and presentation skills

· good command over english and ability to train on language skills

· exceptional reporting and analysis skills

· strong analytical, conceptual and problem-solving abilities required

· ability to work in a fast-paced environment with minimal supervision

· self motivated team player with high energy levels and passion for training

· feedback skills to inspire agents to improve performance

· leadership, conflict management and problem solving qualities

· go-getter attitude with multitasking capability

· open to work in rotational shifts

job description:

· develop bespoke training material and appropriate delivery methods for new hires as well as new initiatives for existing staff.

· provide inputs for training to assist reducing the learning curve of new hires

• identify training needs and devise improvement plans thru innovative coaching techniques/refreshers/classroom based training techniques.

• develop training planner for the year based on the training needs assessment.

• deliver relevant training program under specified timelines

• ensure individual and organization wide training needs are fulfilled

• coordinate with operations for successful implementation of training modules

• closely track progress and maintain records of all training activities.

• monitor trainees progress and provide feedback to them and their managers on an ongoing basis

• to play an active role in training the trainers

creating reports and training dashboards for client and stakeholders

• Experience

  3 - 7 Years

• No. of Openings

  10

• Education

  Any Bachelor Degree, Professional Degree

• Role

  Voice Coach

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office