Technical Support Specialist (Male)

Forward Eye Technologies

responsibilities will include:

- provide support to internal and external customers on all aspects of lrn’s proprietary applications (functions

include: campaign set up, system generated e-mails, system reporting, user data management, and

customization).

- using defined systems and processes, keep both internal and external stakeholders updated as to the status

of call tickets, requests, projects, issues, and changes.

- update necessary tracking and reporting systems to ensure that group statistics can be tracked, managed and

measured.

- ensure at all times slas are observed and met to ensure timely resolution of customer support issues.

- manage expectations of internal and external customers, ensuring capabilities are not exceeded to the

detriment of the customer. escalate issues related to capabilities where appropriate.

- serve as an internal advocate for field personnel, as well as external customers. prioritize requests based on

need and impact. work with internal stakeholders to address priorities.

- prepare and present (in written and verbal forms) product information that will assist customers with the

capabilities of lrn's systems.

- maintain quality levels for all work related to customers’ requests.

- ensure there is an ongoing dialog between lrn and each customer with whom the client assistance center

team member is working.

- collaborate with peers to discuss unique solutions and to document them.

- coach and develop skills for more junior members of the team.

you should have:

- bachelors degree

- 8-10 years of l1 level experience in a customer facing role in an application support environment for a large

saas organisation. we value ability and experience to independently manage operational relationship with

enterprise customers.

- excellent communication skills in english. this position requires above par skills to write and speak in english.

- extensive experience in supporting enterprise customers globally.

• Experience

  8 - 10 Years

• No. of Openings

  10

• Education

  Any Bachelor Degree

• Role

  Technical Supports executive

• Industry Type

  IT-Hardware & Networking / IT-Software / Software Services

• Gender

  Male

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office