Concierge Executive (US Shift) Technical Support Mumbai

Niyokta HR Solutions Pvt Ltd

concierge – executive (us shift)

ctc – 5 – lpa + 15% shift allowance (min rs8000)

about role @ whitehat jr:

an incredibly rare opportunity for a growth-obsessed operations expert to join a well-funded education technology start-up backed by bulge-bracket vcs and an award winning management team. the role is ideal for someone looking to accelerate their career progression well ahead of the normal curve by seeing a high-growth global business being built from scratch.

the founder is highly reputed with a blue chip pedigree and a history of successful exits. prototype and phase 1 has blockbuster results, targeting an immediate $+ billion market, enabling tremendous experience and wealth generation in a short time.

role & responsibilities:

· identify and resolve technical issues promptly and successfully (tat 5 minutes).

· answer technical and service questions about the product.

· ownership for the team mission to create a 5-star experience for every customer.

location: mumbai- we-work chromium, powai (maharashtra location only)

requirements: immediate joining required

field:education technology. product is a blockbuster and has shown tremendous conversion potential (20%+) allowing significant upside for a passionate, high-energy growth hacker.

key skills:

· understanding operating systems like windows 7,8,10 and macos.

· troubleshooting network and internet issues for clients

· fixing software and drivers on client systems

· understanding of settings and control panel options.

· fixing issues in device manager and external devices.

· understanding latest privacy settings and access control in devices.

· setting up system using remote desktop connections like anydesk, teamviewer, etc.

• Experience

  1 - 5 Years

• No. of Openings

  50

• Education

  Any Bachelor Degree

• Role

  Technical support Executive

• Industry Type

  IT-Hardware & Networking / IT-Software / Software Services

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office