Technical Expert

vivo

JOB PURPOSE

As to improve the quality of the product and to increase customer satisfaction, all the quality issues of handsets are required to be feedback.

candidate will have to take care of Quality issues feedback of handsets and provide the Solution to the service centers.

candidate will be supporting all the SVCs and Improving the technical skills of Service engineers

KEY RESPONSIBILITIES

Familiar with Smartphone repair (L3/L4) /troubleshooting of Smartphone

Ensure all the issues are properly logged

Diagnose/troubleshoot technical issues and support the service centers

Provide prompt feedback to the R&D team and follow up with them to ensure all the issues are resolved timely

Responsible for Repair process Improvement, Training, Preparing technical document, Manuals, and Reports

Experience: 2+ Years, Applicants should have experience from the Mobile industry only

Experience : 2 - 5 Years

No. of Openings : 2

Education : B.Tech/B.E

Role : Technical Expert

Industry Type : IT-Hardware & Networking / IT-Software / Software Services

Gender : [ Male / Female ]

Job Country : India