job title: back office cum sales operations executive / sales support executive / sales coordinator
department: sales & marketing / operations / administration
reports to: sales manager / operations manager / business head
location: ichalkaranji, maharashtra, india (this role is typically office-based).
job summary:
we are seeking a proactive and organized back office cum sales operations executive to support our sales team and ensure smooth operational efficiency in our ichalkaranji office. this hybrid role involves a blend of administrative tasks, sales coordination, data management, and customer service to facilitate the entire sales cycle from lead generation to post-sales support. the ideal candidate will be a meticulous individual with excellent communication skills, capable of handling multiple responsibilities in a fast-paced environment.
key responsibilities:
sales process support & coordination:
assist the sales team in preparing proposals, quotations, and presentations for clients [].
process sales orders accurately and efficiently, ensuring timely delivery and payment processing [, ].
coordinate with various departments, including production, logistics, and finance, to ensure seamless order fulfillment and customer satisfaction [, ].
maintain and update product catalogs, ensuring accurate descriptions, pricing, and availability [].
support the sales team in achieving sales targets by streamlining workflows and providing necessary administrative assistance [, ].
back office operations & data management:
perform data entry, maintain accurate sales records, customer databases, and documentation [, , ].
manage inventory levels and ensure accurate stock information, coordinating with the warehouse or production team [, ].
prepare regular sales reports, mis (management information system) reports, and sales performance analysis for management [, ].
assist with general administrative tasks such as filing, record-keeping, and office organization [, ].
customer interaction & service:
handle customer inquiries, orders, and provide assistance through various channels (phone, email, whatsapp) [].
provide post-sales support, handle customer returns/exchanges, and address complaints or issues promptly [, ].
coordinate with clients to schedule meetings, follow-ups, and ensure timely communication [].
compliance & process improvement:
ensure compliance with relevant regulations and company policies [].
identify and suggest improvements in sales workflows and back-office processes to enhance efficiency and productivity [].		
- Experience - 0 - 1 Years 
- No. of Openings - 1 
- Education - B.A, B.Arch, B.C.A, B.B.A, B.Com, B.Ed, B.Sc, B.E 
- Role - Sales Support Executive 
- Industry Type - Engineering / Cement / Metals 
- Gender - Female 
- Job Country - India 
- Type of Job - Full Time 
- Work Location Type - Work from Office 
- Face interview location - Impact HR Services Ravi Chambers Basement, Below Laminate Gallery, Office No 8, Canada Corner