Hands on experience in Front Office Operations, Revenue Management, OTAs and Customer Relationships
Proven abilities in delivering value-added customer service and achieving customer delight.
Strong technical acumen with good leadership qualities & motivated with a drive to deliver results and achieve objectives.
Proven abilities to lead operations in strict & disciplined environments.
Assisted in the daily maintenance of room inventory status to achieve maximum revenue
Maximize room revenue and occupancy by reviewing status daily
Monitor selling status of house daily.
Created positive experiences by engaging and welcoming guests as they enter and pass through the lobby.
Listened and act on guest issues and concerns and ensure that all of their needs are met promptly and to their complete satisfaction
Followed up with all guest comment cards via email, mail, or telephone and provided any necessary service recovery.
Redressing grievances of customers, if any ensuring that they are resolved to complete satisfaction of the customers .
handling inbound and outbound calls
wellversed in MS Office
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