Opening For Service Cum Quality Representative

Impact HR & KM Solutions

Responsibilities:

Customer Service:

Serve as the primary point of contact for customer inquiries, requests, and complaints via phone, email, and potentially in person.

Provide accurate and comprehensive information about our [Specify Products/Services].

Effectively troubleshoot customer issues and provide timely and satisfactory resolutions.

Process customer requests, orders, returns, and exchanges efficiently.

Maintain accurate records of customer interactions and resolutions in our CRM system.

Follow up with customers to ensure their issues have been resolved and they are satisfied with the service provided.

Strive to exceed customer expectations and build strong, positive relationships.

Handle challenging customer situations with empathy and professionalism.

Quality Assurance:

Monitor and evaluate service processes and customer interactions to identify areas for improvement in quality.

Observe and report any deviations from established quality standards and procedures.

Collect basic data and feedback related to service quality and customer satisfaction.

Assist in identifying root causes of service-related quality issues.

Participate in implementing corrective and preventive actions to enhance service quality.

Ensure adherence to quality guidelines and standards in all customer interactions.

Document any quality concerns or non-conformances accurately.

Provide feedback to relevant teams on potential quality improvements based on customer interactions.

Assist in basic quality audits or checks as required.

Communication and Collaboration:

Communicate effectively with internal teams (sales, operations, technical support) to resolve customer issues and improve service quality.

Convey customer feedback and quality concerns to relevant departments.

Ensure clear and professional communication with customers in Marathi and Hindi is paramount. Basic English may be required for internal documentation or systems.

• Experience

  1 - 5 Years

• No. of Openings

  1

• Education

  Post Graduate Diploma

• Role

  Quality Representative

• Industry Type

  Engineering / Cement / Metals

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  impact HR Services Ravi Chambers Basement, Below Laminate Gallery, Office No 8, Canada Corner