As a Supervisor, you will be responsible for overseeing the daily operations and performance of a team within your designated department [specify department if known, ., Production, Sales, Customer Service, Warehouse]. You will lead, mentor, and motivate team members, ensure adherence to company policies and procedures, and drive the achievement of operational targets. This role requires strong leadership skills, excellent communication, problem-solving abilities, and a hands-on approach to managing day-to-day activities.
Responsibilities
Team Leadership & Management:
Lead, motivate, and guide a team of [number/type of employees, ., 8-15 production operators, 5-10 sales associates, 10-12 customer service representatives].
Assign tasks, set clear expectations, and monitor individual and team performance against established goals and KPIs.
Foster a positive, collaborative, and productive work environment.
Conduct regular one-on-one meetings, provide constructive feedback, and conduct performance reviews.
Operational Oversight:
Oversee daily operations within your department, ensuring efficiency, quality, and adherence to schedules.
Monitor workflow, identify bottlenecks, and implement solutions to optimize processes.
Ensure proper utilization of resources (manpower, equipment, materials).
Address and resolve operational issues or escalate them to higher management when necessary.
Training & Development:
Onboard new team members, providing initial training on job functions, company policies, and procedures.
Identify training needs within the team and facilitate ongoing development and cross-training initiatives.
Mentor team members to enhance their skills and career growth.
Quality & Compliance:
Ensure all work is performed according to established quality standards and specifications.
Implement and enforce company policies, procedures, and safety regulations strictly.
Conduct regular checks to ensure compliance with operational guidelines.
Problem Solving & Decision Making:
Troubleshoot immediate operational problems and make quick, effective decisions to minimize disruptions.
Investigate root causes of issues and implement corrective actions.
Communication & Reporting:
Communicate effectively with team members, subordinates, peers, and senior management.
Provide clear instructions, deliver critical information, and facilitate team meetings.
Prepare and submit daily/weekly/monthly reports on team performance, operational metrics, challenges, and achievements.
Customer/Client Interaction (if applicable):
Address escalated customer complaints or issues, ensuring timely and satisfactory resolution.
Maintain high standards of customer service within the team's scope of work.
Experience
0 - 1 Years
No. of Openings
2
Education
B.E, Post Graduate Diploma
Role
Operation Supervisor
Industry Type
Engineering / Cement / Metals
Gender
[ Male / Female ]
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office
Face interview location
iImpact HR Solutions Ravi Chambers Basement, Below Laminate Gallery, Office No 8, Canada Corner