Health Care Executive

e-Cosmos India Pvt Ltd

responsibilities:

• to answer and make calls within the set standard.

• to provide accurate information to callers.

• to provide exceptional customer service.

• to acquire all necessary process information.

• to stay updated with protocols as per process.

• to document all call information according to standard operating procedures.

• to maintain and improve quality results by adhering to standards and guidelines.

• to learn additional responsibilities to grow within the organization.

• to follow up customer calls where necessary.

• to learn multiple processes.

• to report unresolved call issues to the supervisor

skills required:

• knowledge of customer service practices and principles

• excellent data entry and typing skills, 30wpm.

• team player with strong listening and interpersonal skills

• superior listening, verbal, and written communication skills.

• quality-oriented individual with the ability to rapidly learn.

specific qualifications

• 12 years of education mandatory.

• excellent communication skills.

communication skills

• must demonstrate strong oral, written, and interpersonal communication skills.

• must perform duties in a self-directed manner with minimal supervision or direction.

• must demonstrate the ability to influence without direct control and/or authority.

• must demonstrate the ability to work independently and prioritize multiple objectives in a rapidly changing environment.

• must possess the ability to organize, analyze and interpret statistical information.

• Experience

  0 - 1 Years

• No. of Openings

  25

• Education

  Higher Secondary

• Role

  Health Care Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office