Health Care Executive

e-Cosmos India Pvt Ltd

Responsibilities:

To answer and make calls within the set standard.

To provide accurate information to callers.

To provide exceptional customer service.

To acquire all necessary process information.

To stay updated with protocols as per process.

To document all call information according to standard operating procedures.

To maintain and improve quality results by adhering to standards and guidelines.

To learn additional responsibilities to grow within the organization.

To follow up customer calls where necessary.

To learn multiple processes.

To report unresolved call issues to the supervisor

Skills Required:

Knowledge of customer service practices and principles

Excellent data entry and typing skills, 30wpm.

Team player with strong listening and interpersonal skills

Superior listening, verbal, and written communication skills.

Quality-oriented individual with the ability to rapidly learn.

Specific qualifications

12 years of education mandatory.

Excellent communication skills.

Communication Skills

Must demonstrate strong oral, written, and interpersonal communication skills.

Must perform duties in a self-directed manner with minimal supervision or direction.

Must demonstrate the ability to influence without direct control and/or authority.

Must demonstrate the ability to work independently and prioritize multiple objectives in a rapidly changing environment.

Must possess the ability to organize, analyze and interpret statistical information.

Experience : 0 - 1 Years

No. of Openings : 25

Education : Higher Secondary

Role : Health Care Executive

Industry Type : Call Centre / BPO / KPO / ITES / LPO

Gender : [ Male / Female ]

Job Country : India