Front Office Assistant

BEST WELLNESS SPA

Front Office Assistant (Female staff) urgently required for Sea Hawk Resort, Bhimtal

PRIMARY TASK:-

Responsible for handling the front office of the resort.

· Perform all check-in and check-out tasks in the software

· Manage online and phone reservations.

· Register guests collecting necessary information (like contact details and exact dates of their stay)

· Welcome guests upon their arrival and assign rooms

· Provide the facilities we are providing in the resort.

· Respond to clients complaints in a timely and professional manner

· Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests needs

· Upsell additional facilities and services, when appropriate.

· Maintain updated records of bookings and payments.

REQUIREMENTS:-

Fresher/Experience as a Receptionist, Front Office Representative or similar role.

· Soft spoken.

· Proficiency in Microsoft Office.

· Hands-on experience with office equipment (. fax machines and printers)

· Professional attitude and appearance.

· Solid written and verbal communication skills

· Ability to be resourceful and proactive when issues arise

· Multitasking and time-management skills, with the ability to prioritize tasks

· Customer service attitude.

Handling phone calls.

Sending Emails.

· Education: Graduate with relevant experience for the position.

Salary-7,500-11,000 (As per experience)

Duty Timings:- -5

Fooding and Accommodation to be provided by the Resort.

Contact:- Mr. Debashish

Experience : 0 - 1 Years

No. of Openings : 2

Education : Higher Secondary

Role : Front Office Executive

Industry Type : Hotel / Restaurant / Hospitality

Gender : Female

Job Country : India