team leadership & management: supervise, train, and mentor the front desk staff, including receptionists, bellhops, and concierges. this includes creating work schedules, conducting performance reviews, and fostering a positive and productive work environment.
guest & client services: ensure a seamless and professional experience for all guests or clients. this involves overseeing check-in and check-out processes, managing reservations, and proactively addressing guest inquiries, special requests, and complaints to ensure high satisfaction.
administrative & operational oversight: manage the day-to-day operations of the front desk. this includes handling financial transactions, maintaining accurate records, monitoring inventory of supplies, and ensuring the front office area is clean, organized, and welcoming.
communication & coordination: act as a central point of communication between the front desk and other departments, such as housekeeping, maintenance, and sales. they ensure smooth coordination to fulfill guest requests and resolve issues efficiently.
financial management: monitor and manage the front desk budget, overseeing departmental expenses and payroll. they may also be responsible for revenue management by monitoring occupancy levels and implementing pricing strategies.
safety & security: implement and enforce security procedures, including guest identification and key control, to ensure the safety of both guests and staff.
Experience
2 - 5 Years
No. of Openings
1
Education
B.A, B.Com, B.Sc, Any Bachelor Degree
Role
Front Desk Manager
Industry Type
Wellness / Fitness / Sports / Beauty
Gender
[ Male / Female ]
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office
Face interview location
Impact HR and KM Near Canada Corner Signal Ravi Chambers Basements Below Laminate Gallery, Nashik