Customer Support Coordinator

Al Mubaaraki Contracting

Requirement for an Online Academys Coordinator cum Student Service Professional

We are hiring a Coordinator cum student service representative to manage student registrations, queries and complaints.

Duties and Responsibilities:

1. Welcome and encourage all new online visitors (via live-chat, whatsapp and email) to attend the free Trial class of the Academy.

2. Prompt follow up with old visitors to ensure they attend the Trial class on time without any problems.

3. Assist the new students in the payment process and remind old students about pending fee payments.

4. Update the Database with students information every time required.

5. Acknowledging and resolving students and teachers queries / complaints

6. Attend and execute any new task assigned by Management

7. Set up the Trial Classes and Regular classes by coordinating with the students and Teachers.

8. Initial screening of new teachers and scheduling their interviews with Management.

9. Coordination between Accounts department and students for fee payments.

10. Maintaining a positive, empathetic, and professional attitude toward students at all times.

11. Responding promptly to student inquiries and communicating with students through various channels.

12. Knowing our setup inside and out so that you can answer questions.

13. Keeping records of student interactions, transactions, comments, and complaints.

14. Ensure student satisfaction and provide professional student support.

15. Communicating and coordinating with colleagues as necessary in professional way and providing feedback on the efficiency of the customer service process.

Prerequisites:

High school diploma, or any degree, or equivalent.

Experience working as customer support.

Knowledge of CRM tools with good communication, writing and speaking skills.

Uninterrupted Internet, Electricity and availability of a good

MS Word and MS Excel skills are required.

Experience : 3 - 9 Years

No. of Openings : 2

Education : Higher Secondary, Vocational Course, Diploma, Advanced/Higher Diploma, Any Bachelor Degree

Role : Customer Support Coordinator

Industry Type : Call Centre / BPO / KPO / ITES / LPO

Gender : Female

Job Country : India